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  • Who can I contact about tech issues I may be having?
    Please contact us at or our number (903) 480-6565.
  • What are your hours?
    We are open from 9AM-5PM.
  • Is VoIP suitable for small businesses?
    Yes, VoIP is well-suited for small businesses due to its affordability, scalability, and advanced features.
  • What is VoIP?
    VoIP stands for Voice over Internet Protocol. It's a technology that allows you to make voice calls using an internet connection rather than traditional phone lines.
  • Can I use VoIP for video calls?
    Yes, VoIP systems often support video calling features, allowing users to make face-to-face video calls over the internet.
  • What is the difference between VoIP and PBX?
    VoIP refers to the technology used to transmit voice calls over the internet, while PBX (Private Branch Exchange) is a private telephone network used within an organization.
  • Can I keep my existing phone number with VoIP?
    Yes, you can port your existing phone number.
  • What are the advantages of VoIP?
    Some advantages of VoIP include cost savings, flexibility, scalability, advanced features (such as voicemail-to-email, call forwarding), and integration with other business applications.
  • What is QoS (Quality of Service) in VoIP?
    QoS is a set of techniques used to prioritize VoIP traffic on a network to ensure high call quality and minimize latency and packet loss.
  • What is SIP trunking?
    SIP trunking is a method of connecting your VoIP system to the public switched telephone network (PSTN) using the Session Initiation Protocol (SIP).
  • What is E911 (Enhanced 911) with VoIP?
    E911 is a feature that enables VoIP service providers to transmit the caller's location information to emergency services when a 911 call is made.
  • How does VoIP work?
    VoIP converts your voice into digital data and transmits it over the internet in packets. It utilizes IP networks to route calls to their destination.
  • Can I use VoIP for international business calls?
    Yes, VoIP is commonly used for international business calls due to its cost-effectiveness and global reach.
  • Is VoIP secure?
    VoIP calls can be secured using encryption protocols to protect against interception and eavesdropping. However, like any internet-based technology, VoIP can be vulnerable to security threats if not properly configured and maintained. This is our number one reason for going through a secure and experienced provider like CE Telecom.
  • What is the uptime guarantee for VoIP service providers?
    Uptime guarantees vary among VoIP service providers, but many strive for high availability and reliability.
  • Can I fax using VoIP?
    Yes, you can fax with VoIP!
  • Is there a difference between hosted VoIP and on-premises VoIP?
    Hosted VoIP is hosted and managed by a service provider in the cloud, while on-premises VoIP requires you to host and manage the system on-site.
  • Can I use VoIP with my existing phone system?
    Yes, you can often integrate VoIP with your existing phone system using adapters or gateways.
  • Can I use VoIP for emergency calls (911)?
    Yes, VoIP can be used for emergency calls.
  • Can I use VoIP without an internet connection?
    No, VoIP requires an internet connection to transmit voice data over the internet.
  • Is VoIP cheaper than traditional phone service?
    VoIP can be more cost-effective than traditional phone service, especially for long-distance and international calls, as it often incurs lower call charges and eliminates the need for dedicated phone lines.
  • Is VoIP suitable for international calls?
    Yes, VoIP is often more cost-effective than traditional phone service for international calls, as it typically incurs lower call charges.
  • Are there any regulatory requirements for VoIP service providers?
    Yes, VoIP service providers may be subject to regulatory requirements related to emergency services, privacy, and security.
  • What equipment do I need for VoIP?
    You typically need a VoIP-enabled device such as a VoIP phone, a computer, or an analog telephone adapter (ATA) to connect your traditional phone to the internet.
  • Can I use VoIP on my mobile phone?
    Yes, many VoIP service providers offer mobile apps that allow you to make and receive calls using your smartphone's internet connection.
  • Do I need a high-speed internet connection for VoIP?
    Yes, a stable and high-speed internet connection is recommended for optimal VoIP call quality and reliability.
  • Can I use VoIP for conference calls?
    Yes, VoIP systems often support conference calling features, allowing multiple participants to join a call simultaneously.
  • Is VoIP suitable for businesses?
    Yes, VoIP is widely used in business environments due to its cost-effectiveness, flexibility, and advanced features. Many businesses use VoIP for internal communications, customer support, and collaboration.
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